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Frequently Asked Questions

What is e-currency?
What is e-gold?
I don't have an e-gold account. How can I get one?
Why do I need an egold account?
How can I get an E-gold funded ATM card?
How can I fund my egold account?
I want to convert my egold to cash. What should I do?
Do you buy and sell vcash?
Can I pay cash at your office?
Which banks do you use?
How long does it take for you to fund my egold account?
What are your rates for selling and buying egold?
I want you to update me on any new services you offer and your current exchange rates. Is that possible?
Can I come and visit your office?
I noticed an error in the amount credited to my account. What should I do?
My question is not answered here. What should I do?



What is e-currency?
E-currency means electronic currency and is a means of exchange with which you can make and receive payments.

What is e-gold?
Egold is the most popular e-currency that has been in use since 1996. It is widely acceptable and used by millions of people worldwide. E-gold is backed by real gold stored in vaults in different parts of the world. If you have $20 in your egold account, it means you actually own $20 worth of gold at the prevailing market price.

I don't have an e-gold account. How can I get one?
An e-gold account is free to open. Click here to open your own egold account.

Why do I need an egold account?
You can easily pay for things online with your egold account without a credit card. You can also receive payments online. Again if you are traveling, you don't need to bother about carrying cash around. All you need to do is to put your money in your egold account, get an e-gold funded ATM debit card and you will be able to withdraw your money in local currency in any country in the world.

How can I get an E-gold funded ATM card?
Please contact us through out contact page for details on this.

How can I fund my egold account?
Simple. We will do that for you. Just click here.

I want to convert my egold to cash. What should I do?
Okay just click here.

Do you buy and sell vcash?
Yes we do. Just use the buy vcash or sell vcash buttons on the left.

Can I pay cash at your office?
No. We don't accept or pay cash because of security reasons. We do handle all payments through our bank accounts.

Which banks do you use?
We handle payments through our accounts with Guaranty Trust Bank and First Inland Bank. When you have placed your order, we will send an invoice to your email box. Our bank account details will be included in that invoice.

How long does it take for you to fund my egold account?
Normally it takes 24 - 48 hours to fund your account. However, if for any reason there is a delay, we will compensate you by paying 0.5% per day.

What are your rates for selling and buying egold?
Our rates vary with the prevailing price but we can assure you that we have the best rates around. Just use our calculator to calculate how much your order will cost at the current rate.

I want you to update me on any new services you offer and your current exchange rates. Is that possible?
Of course we will update you. Just subscribe for free updates by submitting your email on our home page.

Can I come and visit your office?
Of course yes but you must first call our hotline (from our contact page) to book an appointment. We require this for security reasons.

I noticed an error in the amount credited to my account. What should I do?
Just use the form on our contact page to inform us of the details of the error. We will act on it promptly.

My question is not answered here. What should I do?
Contact us with your question through our contact page.

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